Privacy policy

Privacy Policy for Infinite Visibility

At Infinite Visibility, accessible from www.infinitevisibility7.com ("we," "us," or "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your data when you use our website, place an order, or interact with us.

By using our website or placing an order, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

We collect personal details when you make a purchase, create an account, contact customer support, sign up for updates, leave a review, or interact with our website:

  • Identity Information: Full name, email address, phone number
  • Shipping & Billing Information: Shipping address, billing address, payment details (processed securely through our payment providers — we do not store your full credit card number)
  • Order Information: Products purchased, order history, return and refund requests, sizing information, and photos submitted for customer support purposes
  • Communication Data: Emails, messages, and any attachments you send to our customer support team
  • Review Content: Product reviews, ratings, and photos you submit

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device & Browser Information: IP address, browser type and version, operating system, device type
  • Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and browsing behavior
  • Location Data: General geographic location based on your IP address
  • Cookies & Tracking Technologies: Information collected through cookies, pixels, and similar technologies (see Section 8)

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process, fulfill, and ship your orders, and to communicate updates regarding your purchases, including shipping notifications and tracking information
  • Customer Support: To respond to inquiries, process returns and refunds, resolve disputes, and provide sizing assistance
  • Fraud Prevention: To detect and prevent fraudulent transactions and protect against unauthorized orders
  • Legal Compliance: To comply with applicable laws, legal processes, and lawful requests, including responding to intellectual property enforcement notices and legal obligations
  • Improvement & Analytics: To analyze website usage, improve site functionality, optimize our product offerings, and enhance your shopping experience
  • Marketing & Communications: With your consent, to send promotional content, product updates, and special offers. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us
  • Review Management: To display your product reviews and photos on our website to help other customers make informed purchasing decisions

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers & Fulfillment Partners

We work with trusted third-party service providers to operate our business, including:

  • E-commerce Platform: Shopify (hosts our website and processes orders)
  • Payment Processors: Shopify Payments, PayPal, and other payment gateways displayed at checkout (process your payment securely)
  • Shipping & Fulfillment Partners: Third-party suppliers and logistics providers who manufacture and ship your orders. Your name, shipping address, and phone number are shared with these partners solely for the purpose of fulfilling and delivering your order. Some of these partners are located outside the United States, including in China
  • Email & Communication Tools: Email service providers used to send order confirmations, shipping updates, and marketing communications
  • Review Platform: Third-party review services that collect and display customer reviews on our website
  • Analytics Tools: Google Analytics and similar tools that help us understand how visitors use our website

Legal & Compliance Disclosures

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

  • Comply with a legal obligation, court order, or legal process
  • Respond to valid intellectual property enforcement requests from rights holders or their authorized agents
  • Protect and defend the rights, property, or safety of Infinite Visibility, our customers, or others
  • Detect, prevent, or address fraud, security, or technical issues

4. International Data Transfers

We are based in the United States and ship worldwide. If you are located outside the United States (including the European Economic Area, United Kingdom, or other regions), please be aware that your personal information will be transferred to, stored, and processed in the United States and potentially other countries where our fulfillment partners operate (including China). These countries may have data protection laws that differ from those in your jurisdiction.

By placing an order or providing your information, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

For European Economic Area (EEA) & UK Customers

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:

  • Right of Access: You may request a copy of the personal data we hold about you
  • Right to Rectification: You may request correction of inaccurate or incomplete data
  • Right to Erasure: You may request deletion of your personal data, subject to legal obligations
  • Right to Restrict Processing: You may request that we limit how we use your data
  • Right to Data Portability: You may request your data in a structured, machine-readable format
  • Right to Object: You may object to processing of your data for marketing purposes
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@infinitevisibility7.com. We will respond within 30 days.

5. Children's Privacy

Our website offers products designed for children (e.g., kids' apparel and accessories). However, our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. All purchases must be made by a parent or legal guardian.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@infinitevisibility7.com.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Process and complete your orders and any related returns or disputes
  • Comply with our legal and regulatory obligations
  • Resolve disputes and enforce our agreements

Order information is generally retained for a period of 5 years for accounting, tax, and legal compliance purposes. You may request deletion of your personal data at any time, subject to our legal retention obligations.

7. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • SSL/TLS encryption for all data transmitted between your browser and our website
  • Secure payment processing through PCI-compliant payment providers (we never store your full credit card information)
  • Access controls to limit who can view your personal information within our organization

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Essential Cookies: Enable core website functionality (shopping cart, checkout, account login)
  • Analytics Cookies: Track site usage and performance to help us improve your experience
  • Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
  • Preference Cookies: Remember your preferences, such as language and region

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies from specific sites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services (including but not limited to our X/Twitter, Facebook, Instagram, Pinterest, and YouTube accounts). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Your Rights (All Customers)

Regardless of your location, you have the right to:

  • Access: Request details about the personal data we hold about you
  • Correction: Update or correct inaccurate personal data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time
  • Data Portability: Request a copy of your data in a portable format

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and share
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information (we do not sell your personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us at support@infinitevisibility7.com.

11. Customer Support Data

When you contact our customer support team, we may collect and retain:

  • Your name, email address, and order information
  • Photos and images you submit in connection with returns, exchanges, or product complaints
  • Sizing and measurement information you provide for assistance with product selection
  • Communication history for quality assurance and dispute resolution

This information is used solely for the purpose of resolving your inquiry and improving our customer service. Photos submitted for returns or quality issues are retained only for the duration necessary to resolve the matter.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Post the revised policy on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Infinite Visibility Riverview, Florida, United States

Email: support@infinitevisibility7.com Website: www.infinitevisibility7.com

For privacy-specific requests, please include "Privacy Request" in the subject line of your email, and we will respond within 30 days.